一、After sale service concept

1、Variable selling "after" services for the sale of " before" quality, always let Shen industry customer satisfaction, will let customers be assured of shen.

2、The customer is always right, wrong belongs to us, our goal is to correct the mistakes.

二、After sale service measures

1、Variable " nanny" services for the " housekeeper " type of service.

2、"Nanny" services weaknesses: lack of initiative and management malpractice, service personnel lack of planning, struggling to cope with temporary services.

3、"Housekeeper " service advantage: as the engineer Shen user service action into the market every nerve ending. In favor of the user, tool management, reduce the repair costs, better reflect customer service engineer Shen service brand meaning and value, the user feels customer service engineer Shen " market price, service is priceless " real intention.

4、"Housekeeper " after sale service is " one-stop " service, namely the pre-sale, sale, after sale all in one service, from the production line to send to send service personnel, the user feedback information, each procedure is strictly controlled, pay attention to a standard, improve the quality of service.